Customer Help Desk & Guarantees
We want you to be completely happy with our products and service. We guarantee products for one year from date of purchase. If you are anything less than completely satisfied, you may return your purchase for an exchange or a product refund. Please Note: We offer additional squirrel damage coverage on Duncraft Brand bird feeders only: The Duncraft Brand Bird Feeder GuaranteeAs of 2009 Duncraft adopted a uniform Guarantee for Duncraft brand bird feeders it has manufactured. Duncraft will provide replacement parts or replacement feeder, at its option, free of charge if a Duncraft brand feeder is defective in materials or workmanship for one year from date of purchase. This does not extend to damage due to neglect, accident, misuse, or exposure to bears, nor does it include normal use and wear and tear. If, within three years of purchase, a Duncraft brand feeder is damaged by gray squirrels so that its functionality is impaired, Duncraft will, at its option, replace the feeder or send replacement parts free of charge. Please note: If you have bears in your area, we advise our customers to do what we do: take birdfeeders indoors if bears are in your area. We do not cover damage from bears. Customer Services:Questions about our products? Or about bird feeding in general? Our Duncraft expert Customer Services Associates are ready to help. Our Help Line is Toll-Free 1-888-879-5095. Call for tips, product information, and experienced advice: Weekdays 8:30am - 6:00pm EST.Order Toll-Free: 1-888-879-5095Our Customer Sales Associates are available to take your phone orders Monday - Friday 8:30am - 6:00pm EST.Questions on Bird feeding?Our bird tips & info has information on all aspects of bird feeding. You are likely to find the answer to your question there. If not, try contacting our knowledgeable service staff.For questions on orders or products, name addition or removal from our mailing list, address changes or updates contact Customer Service. (Weekdays 8:30am to 6:00pm EST) Duncraft E-mail Directory:President Sharon Dunn -- Webmaster & CEO Mike Dunn |
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The Duncraft Guarantee
