Customer Help Desk & Guarantee

The Duncraft Guarantee

We want you to be completely happy with our products and service. We guarantee products for one year from date of purchase. If you are anything less than completely satisfied, you may return your purchase for an exchange or a product refund.

Customer Services:

Questions about our products? Or about bird feeding in general? Our Duncraft expert Customer Services Associates are ready to help. Our Help Line is Toll-Free 1-888-879-5095. Call for tips, product information, and experienced advice: Weekdays 8:30am - 6:00pm EST.

Order Toll-Free: 1-888-879-5095

Our Customer Sales Associates are available to take your phone orders Monday - Friday 8:30am - 6:00pm EST.

Questions on Bird feeding?

Our bird tips & info has information on all aspects of bird feeding. You are likely to find the answer to your question there. If not, try contacting our knowledgeable service staff.

For questions on orders or products, name addition or removal from our mailing list, address changes or updates contact Customer Service. (Weekdays 8:30am to 6:00pm EST)

Duncraft E-mail Directory:

President Sharon Dunn -- Webmaster & CEO Mike Dunn
Buyer & Website Manager Shelby Kimball
Rebuyer Louise Ayers
Marketing Communication Manager Michelle Pinciaro
Customer Service Manager Becky Fulton
Food Club Manager Carolyn Whitman
Non-Profit Program Manager Mindy Goley
Contact for Copyright & Link Permission

Duncraft reserves the right to correct a price or specification that may appear incorrectly on this website and/or other communication due to human or computer error. In the rare event of this occurrence, Customer Service will contact the Duncraft customer whose order an error may affect and shall provide the correct information.