Duncraft is America's premier wild bird feeding specialist, offering birdfeeders, bird food, and birdhouses to backyard birding enthusiasts since 1952. Have a question? Want to place an order? We're here to help. Our friendly customer service associates are happy to assist you with product decisions, order questions, and general birdfeeding advice.
Contact Us
The best way to reach our team is by phone or email:
- Phone: (800) 593-5656 — Monday through Friday, 9:00am – 5:00pm ET
- Email: info@duncraft.com
What We Can Help With
- Placing or modifying an order
- Order tracking and shipping questions
- Returns and exchanges
- Replacement parts
- Promotion codes and discounts
- Account password resets
- Mailing list additions or removals
- Address changes or updates
- Product recommendations and birdfeeding advice
Frequently Asked Questions
How do I track my order?
Once your order ships, you will receive a tracking number by email. You can also visit our FAQ page for more details on order tracking.
How do I return or exchange an item?
Please contact our customer service team by phone at (800) 593-5656 or email info@duncraft.com. See our returns page for full details on returns and exchanges.
How do I use a promotion code?
Promotion codes can be entered at checkout. Only one promotion code may be used per order. Visit our FAQ page for more information.
How do I reset my account password?
Visit the login page and click "Forgot your password?" to reset it. For further help, contact our customer service team.
Can I be removed from your mailing list?
Yes. Contact us by phone or email and we will promptly update your mailing list preferences.
Other Resources
- Duncraft FAQ List — Answers to common questions about promotion codes, replacement parts, account passwords, order tracking, and returns/exchanges.
- Duncraft Birding Tips for Success — Useful information on all aspects of backyard bird enjoyment.
Duncraft Email Directory
- President & CEO: Shelby Dunn-Kimball
- Customer Service: Contact Us
Pricing & Specification Disclaimer
Duncraft reserves the right to correct a price or specification that may appear incorrectly on this website and/or other communication due to human or computer error. In the rare event of this occurrence, we will contact all affected customers to provide the correct information.
