Home > Help Desk
Customer Help Desk and Guarantees

The Duncraft Guarantee

We want you to be completely happy with our products and service. We guarantee products for one year from date of purchase. If you are anything less than completely satisfied, you may return your purchase for an exchange or a product refund.

Please Note: We offer additional squirrel damage coverage on Duncraft Brand bird feeders only.

The Duncraft Brand Bird Feeder Guarantee

As of 2010 Duncraft adopted a uniform Guarantee for Duncraft brand bird feeders it has manufactured. Duncraft will provide replacement parts or replacement feeder, at its option, free of charge if a Duncraft brand feeder is defective in materials or workmanship for one year from date of purchase. This does not extend to damage due to neglect, accident, misuse, or exposure to bears, nor does it include normal use and wear and tear. If a Duncraft brand feeder is damaged by gray squirrels so that its functionality is impaired, Duncraft will, at its option, replace the feeder or send replacement parts free of charge.

Please note: If you have bears in your area, we advise our customers to do what we do: take birdfeeders indoors if bears are in your area. We do not cover damage from bears.

 Customer Services:

Questions about our products? Or about bird feeding in general? Our Duncraft expert Customer Services Associates are ready to help. Our Help Line is Toll-Free 1-888-879-5095. Call for tips, product information, and experienced advice: Weekdays 8:30am - 5:00pm EST.

 Order Toll-Free: 1-888-879-5095

Our Customer Sales Associates are available to take your phone orders Monday - Friday 8:30am - 5:00pm ET.

 Questions on Bird feeding?

Our Wild Bird Blog has information on all aspects of bird feeding. You are likely to find the answer to your question there. If not, try contacting our knowledgeable customer service staff.

For questions on orders or products, name addition or removal from our mailing list, address changes or updates contact Customer Service. (Weekdays 8:30am to 5:00pm ET)

Duncraft E-mail Directory:

President & CEO Michael M. Dunn
Director of Multi-Channel Marketing Shelby Dunn-Kimball
Director of Strategy Allison Dunn
Communication Manager Michelle Story
Inventory Control, Rebuyer Scott Hoyt
Customer Service Manager Becky Fulton
Food Club Manager Carolyn Whitman
Non-Profit Program Manager Mindy Goley

Duncraft reserves the right to correct a price or specification that may appear incorrectly on this website and/or other communication due to human or computer error. In the rare event of this occurrence, Customer Service will contact the Duncraft customer whose order an error may affect and shall provide the correct information.