Free Shipping

Enjoy free economy shipping on orders of $75+ to any address in the 48 contiguous states. Simply add the code to the Add Promo Code field in your shopping cart, located under the proceed to checkout button! Offers cannot be combined, one code per order.

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(888) 879-5095

Returns & Exchanges

The Duncraft Guarantee

We want you to be completely happy with our products and service. We guarantee products for one year from date of purchase. If you are anything less than completely satisfied, you may return your purchase for an exchange or a product refund.

Our Return Policy

If you discover a problem with your order, please call our toll-free Customer Service line at 1-888-879-5095 or email our Customer Service Department at: info@duncraft.com. Our friendly and knowledgeable Customer Service Specialist are available Monday–Friday from 8:30 am–5:00 pm EST. We might be able to offer a solution that is quicker and more convenient for you than returning your item. For example, we are often able to send you replacement parts or help troubleshoot a problem. We’ll do our best to make you happy.

Where to Return

If you still wish to return the item after speaking with a Customer Service Specialist, or if you elect to simply return the item without first contacting us, please ship the package to:

Duncraft
Attn: Returns Department
102 Fisherville Road
Concord, NH 03303

In addition to your returned item, please include the completed Return Instructions found on the back of the order summary that was sent with your shipment. If you no longer have that paper, please send a brief note providing your name, billing address, order number, reason for the return, and how you want the return to be handled. You will not be charged for shipping and handling on your replacement order.

Contact Us

Product information and advice

Customer Service Specialist
1-888-879-5095
Mon-Fri: 8:30 am - 5:00 pm
info@duncraft.com


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