Terms and Conditions

This policy was last updated on 3/15/2023

Mobile Terms & Conditions

Duncraft offers its customers mobile alerts regarding sales, promotional events, new product releases and cart reminders by SMS message (the "Service") on 54927. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Duncraft reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

1. Authorize Duncraft to use an automatic telephone dialing system to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
2. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
4. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, call customer service at (888) 879-5095. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 54927, your message frequency may vary. You may receive alerts about:

1. Sale promotions
2. Event Information
3. Product lauch announcements
4. Cart reminders
5. Back in stock alerts
6. Price drop alerts
7. Low Inventory alerts

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Duncraft may add or remove any wireless carrier from the Service at any time without notice. Duncraft and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Duncraft, text the word STOP to 54927 any time or reply STOP to any of the text messages you have received from Duncraft. After texting STOP to 54927, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 54927. This will provide you with toll free number (888) 879-5095. You can also contact us at Duncraft,102 Fisherville Road, Concord, NH 03303.

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.