We're glad you asked!

I don’t remember my password and can't log into the website

If you can’t remember your password, just click on the "forgot password" link and we’ll email you a temporary password with instructions on how to use it. If you continue to have problems, please send us an email at info@duncraft.com or call Customer Service at 800-763-7878. We are available Monday-Friday from 8:30am to 5:00pm eastern time.

What is a promotion code and how do I apply it to my order?

A promotion code is a number that gives you a special offer. Promotion codes can be found on popup windows on Duncraft's website, on our printed catalogs, or via our weekly email Newsletter. Click here to subscribe to our Newsletter! When you add an item to your shopping cart, the website will take you to the Shopping Cart page where you can see the products you have selected to purchase. In that section on the left there is a green box asking you to enter your promotion code. If you have a promotion code, enter the code and be sure to click "Apply." Please note that you can only apply one code per order.

How do I register my Duncraft bird feeder?

Each Duncraft brand bird feeder comes with a registration card. Please fill out the card and mail it to us. If you don't have a registration card, please email or mail us a note with your name, address and email address and the name or model number of the product you have purchased. Our email address is info@duncraft.com. Alternatively, you may call Customer Service at 800-763-7878 to provide your information. We're sorry, but online registration is not available at this time.

How do I get parts for Duncraft brand bird feeders?

The most common replacement parts for Duncraft feeders can be found on our website at the Parts for Duncraft Products page. If you're not sure which parts you need or if you need a part that is not listed, please email info@duncraft.com or call Customer Service at 800-763-7878 and one of our staff will be happy to help you. We are available Monday-Friday from 8:30am to 5:00pm eastern time.

How do I get parts for other brand birdfeeders that I purchased from Duncraft?

We do not stock parts for bird feeders made by other manufacturers. If you would like contact information for the manufacturer, please email info@duncraft.com or call Customer Service at 800-763-7878 and one of our staff will be happy to help you. We are available Monday-Friday from 8:30am to 5:00pm eastern time.

How do I track my order?

Tracking information is sent to your email address when your order has been shipped. Please check your email! When you open the tracking email, simply click on the tracking number to see the tracking information. Depending on the time of day or day of the week, there may be a delay in the carrier's website being updated with this information while your shipment is in transit to their local shipping facility. If you did not receive a confirmation email, please contact us at info@duncraft.com and we will be happy to send you the information.

The tracking information says the order was delivered but I didn't get it! What do I do?

Please take a few minutes to check around your home to see if the package was left somewhere you wouldn't suspect. For example, sometimes the drivers try to put the boxes where they can't be easily seen from the street, such as behind a bush or garage door. Also, they occasionally leave them at a seldom used entrance, porch shed, or garage door. We also recommend you check with family members, neighbors, or house guests to see if they might have tucked the box away for you "someplace safe." Our customers have found "lost" orders in the most unlikely places!

If your order was shipped via USPS or SmartPost, please contact your local post office to see if they can help you locate your order. We often find that the post office can locate the lost item, or at least provide you with more information about it.

If you still can't locate your shipment, please email info@duncraft.com or call Customer Service at 800-763-7878 and one of our staff will be happy to help you. We are available Monday-Friday from 8:30am to 5:00pm eastern time.

What do I do if an item arrives damaged?

Please call us at 800-763-7878 and one of our staff will be happy to help you. You can also send us an email at info@duncraft.com. We will give our full attention to resolving the problem as quickly as possible.

How do I return a product that I don't want?

If you purchased a Duncraft brand bird feeder from a local retail store, please do not return it to Duncraft. Please contact the store to ask about their return policies.

Any product purchased directly from Duncraft may be returned for a refund of your purchase price or exchange for another product for one full year from the date of purchase. Return instructions are located on the back of the order confirmation that was sent with your order. If you no longer have that paper, please send a brief note providing your name, billing address, order number, reason for the return, and how you want the return to be handled. Please send the unwanted item with the explanation to Duncraft Returns, 102 Fisherville Road, Concord NH 03303.